| FAQ's |
| 1.How will you despatch my order? |
| A.We use the DHL air couriers to ensure your
order reaches you at your doorstep in the fastest possible time.
Most orders are delivered within 72-96 working hours of despatch;
but these times may vary depending on where you are located
and your local customs authority. |
| 2.How long will it take for my order to reach me? |
| A.While most orders are processed and despatched
within 15 days of receipt of payment. |
| 3.How do I check the status of my order? |
| A.You can check your shipments status on
DHL website. |
| 4.What do you charge for shipping? |
| A.The Shipping Charges vary according to
your country.It depends on weight.You can see the courier charges
rate on our site. |
| 5.In which currency do I pay to you? |
| A.You can pay by Indian Rupees only
via your credit cards |
| 6.Can I return an item? |
A.Kindly be informed that VGkapadia
will not be able to refund any online sales at www.vgkapadia.com
as all the items are custom made.
We believe that all the customers who order online are aware
that colors seen on a monitor will be slightly different as
compared to the color of actual outfit ordered.
|
| 7.Is my personal information secure? |
A.We believe in providing a safe
and secure shopping experience for all clients with stringent
and effective security measures on www.vgkapadia.com.
It is Our policy to never send / share private information,
such as your credit card number, email address and your delivery
address.
www.vgkapadia.com can
only accept orders from Web browsers that permit communication
through Secure Socket Layer (SSL) technology; for example,
version 3.0 or higher of Netscape Navigator and version 3.02
or higher of Internet Explorer.
|
| 8.Do I have to pay customs duty at my end |
| A.Many countries do not charge duty on
garments for personal use. Other countries charge a very nominal
duty.However these levies, if any, are the sole responsibility
of the customer. |
