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FAQ's
1.How will you despatch my order?
A.We use the DHL air couriers to ensure your order reaches you at your doorstep in the fastest possible time. Most orders are delivered within 72-96 working hours of despatch; but these times may vary depending on where you are located and your local customs authority.
2.How long will it take for my order to reach me?
A.While most orders are processed and despatched within 15 days of receipt of payment.
3.How do I check the status of my order?
A.You can check your shipments status on DHL website.
4.What do you charge for shipping?
A.The Shipping Charges vary according to your country.It depends on weight.You can see the courier charges rate on our site.
5.In which currency do I pay to you?
A.You can pay by Indian Rupees only via your credit cards
6.Can I return an item?
A.Kindly be informed that VGkapadia will not be able to refund any online sales at www.vgkapadia.com as all the items are custom made.
We believe that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the color of actual outfit ordered.
7.Is my personal information secure?
A.We believe in providing a safe and secure shopping experience for all clients with stringent and effective security measures on www.vgkapadia.com.
It is Our policy to never send / share private information, such as your credit card number, email address and your delivery address.
www.vgkapadia.com can only accept orders from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, version 3.0 or higher of Netscape Navigator and version 3.02 or higher of Internet Explorer.
8.Do I have to pay customs duty at my end
A.Many countries do not charge duty on garments for personal use. Other countries charge a very nominal duty.However these levies, if any, are the sole responsibility of the customer.
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